Comprehensive In-Warranty Service Management

Our CRM and RMA software provides an end-to-end solution for managing all aspects of your in-warranty service requests, ensuring no detail is overlooked and customer satisfaction remains paramount. From initial logging to final closure, every step is meticulously tracked.

Pending RMA

Efficiently track all pending Return Merchandise Authorization (RMA) requests, with clear visibility on status and next steps. Flags overdue items to reduce turnaround time.

Item in Office

Monitor all items physically present within your service center. Provides real-time location tracking and accountability for every product awaiting service or repair.

Item in Vendor Place

Track products dispatched to third-party vendors for specialized repairs. Automated notifications keep you updated on vendor progress and communication.

Special Replacement

Manage unique cases requiring special replacements, ensuring seamless service handling without disrupting standard processes.

Item Ready for Closure

Identify and fast-track items that are completed and ready for closure, reducing delays and improving service efficiency.

Credit Note Generation

Streamline the process of generating and managing credit notes, ensuring financial reconciliation is accurate and efficient.

Streamlined Non-Warranty Service Operations

Beyond warranty claims, our robust platform excels in handling all non-warranty service requests, providing a flexible framework to manage diverse service offerings and ensure consistent customer experience. From diagnostics to repair and billing, every service is transparently managed.

Our system allows for the detailed categorisation and tracking of various non-warranty services, including:

Diagnostics and Troubleshooting: Comprehensive logging of fault identification and initial assessments.
Out-of-Warranty Repairs: Managing repairs for products past their warranty period, with clear cost estimation and approval workflows.
Preventative Maintenance: Scheduling and tracking routine maintenance services to extend product life and prevent future issues.
Upgrades and Installations: Handling requests for product upgrades, software installations, or new component integrations.
Data Recovery Services: Secure and efficient recovery of lost or corrupted data.
Calibration and Testing: Tracking services for precise instrument calibration and performance testing.
On-site Support: Dispatch management for technicians providing services at the customer's location, including travel and labour tracking.
Customer Training: Organization and tracking of training sessions related to product usage or new features.

Our platform ensures that every non-warranty service is executed efficiently and billed accurately.

Efficient Job Work and Third-Party Management

Our solution provides robust features for managing complex job work scenarios, particularly when third-party involvement is required. This ensures seamless coordination, complete visibility, and streamlined approval processes, eliminating bottlenecks and improving overall operational flow.

Our system acts as a central hub, connecting all stakeholders in the job work process, from your internal teams to external vendors, ensuring everyone is on the same page and work progresses efficiently.

Inward Entry

Accurate and timely recording of all incoming items designated for job work, capturing essential details like product type, serial number, and condition.

Job Work in Process

Real-time monitoring of items currently undergoing job work with updates on each stage of repair or refurbishment, ensuring transparency.

Pending Approval

Managing items that require customer or internal approval before proceeding, with automated alerts to reduce delays.

Item in Third-Party Service

Tracking items sent to external vendors for specialized work, including dispatch logs, return dates, and communications.

Job Work Ready for Closure

Identifies completed job work items for final inspection, packaging, and dispatch, ensuring smooth delivery and customer satisfaction.

Advanced Workforce and Financial Integration

Beyond core CRM and RMA functionalities, our solution incorporates critical features for comprehensive operational management. This includes sophisticated staff attendance tracking and seamless integration with financial systems like Tally for automated invoicing, ensuring end-to-end business efficiency and accuracy.

Staff Attendance Tracking

Ensure optimal workforce management with our integrated attendance tracking system. This module accurately records staff check-ins and check-outs, break times, and even calculates working hours. It provides valuable insights into team productivity and helps in effective resource planning for service operations.

Automated Time-stamps
Eliminate manual errors with automatic recording of attendance.
Real-time Monitoring
Get instant visibility into staff availability and on-duty status.
Leave Management
Streamline the process of applying for and approving leaves.
Reporting and Analytics
Generate detailed reports on attendance patterns and staff punctuality.

Seamless Tally Auto-Invoicing

Automate your billing process with our direct integration with Tally, a leading accounting software. Upon service completion or credit note generation, the system can automatically create and push invoices to Tally, significantly reducing administrative burden and ensuring financial data consistency.

Reduced Manual Entry
Minimize errors and save time by automating invoice creation.
Real-time Financial Updates
Ensure your accounting records are always up-to-date.
Customisable Invoice Templates
Generate professional invoices that align with your branding.
Accurate Revenue Recognition
Improve financial reporting and compliance.

These integrated features not only enhance efficiency but also provide a holistic view of your
service business, from employee performance to financial health.

Flexible Subscription Model & Pricing

Our cutting-edge CRM and RMA management software is available on a convenient subscription basis, offering unparalleled flexibility and scalability for businesses of all sizes. This model ensures you always have access to the latest features, security updates, and dedicated support without the burden of large upfront investments.

With a subscription, you benefit from:

Cost-Effectiveness: Pay-as-you-go model reduces initial expenditure
Automatic Updates: Seamless access to new features and performance enhancements
Scalability: Easily adjust your subscription plan as your business grows or changes
Dedicated Support: Priority access to our expert customer service and technical assistance
Cloud-Based Access: Work from anywhere, anytime, with secure data access

We are committed to continuous improvement and providing a solution that evolves with the dynamic needs of the service industry. Our subscription ensures that your business stays agile and competitive.

Enterprise Solution

Comprehensive CRM & RMA Management

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for custom pricing

Full CRM & RMA functionality
Staff attendance tracking
Tally integration
24/7 dedicated support
Custom workflows & reporting