Privacy Policy

At Reftron India Private Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use Happy Customers (happycrms.com) — our Customer Relationship Management System (CRMS).

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, business name, and contact details provided during registration or communication.
  • Account Information: Login credentials, preferences, and settings.
  • Usage Data: Information on how you use the software (features used, session duration, IP address, device information, etc.).
  • Customer Data: Any data uploaded or entered into the CRMS (e.g., customer lists, service records, or billing data) remains fully owned by you.

2. How We Use Your Information

We use your data to:

  • Provide, maintain, and improve our CRMS platform.
  • Offer customer support and technical assistance.
  • Send notifications, updates, or important service-related messages.
  • Improve security and prevent unauthorized access.
  • Analyze usage patterns to enhance product experience.

3. Data Security

We use secure servers, encrypted data transmission, and limited access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Data Ownership

All customer and business data entered into Happy Customers remains your property. We do not share, sell, or disclose your data to third parties, except:

  • When required by law or legal process.
  • To trusted service providers who assist in platform operations (under strict confidentiality).

5. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings, but some features may not function properly.

7. Your Rights

You may request to access, update, or delete your account information by contacting us at support@happycrms.com.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact: